# What the Neato D10 knows about you

Made by Neato Robotics. 7 findings on record, 7 verified against primary sources. Every line is checked; a maker's claim is labeled as a claim, and we say so when nothing is on record.

## Data sale

Will not share, sell, or transfer your personal data to third parties without a legal basis.

- Posture: Verified
- As of: 2025-01-24
- Source: primary source (https://support.neatorobotics.com/support/solutions/articles/204000039523-privacy-policy)

## Location tracking

The Neato app collects your location to find nearby WiFi networks for setup, route you to closer servers, and for security purposes.

- Posture: Verified
- As of: 2025-01-24
- Source: primary source (https://support.neatorobotics.com/support/solutions/articles/204000039523-privacy-policy)

## Data retention

Neato keeps data as long as needed to provide service and comply with legal obligations. No specific retention period in months or years is given. All cloud-stored data will be deleted when cloud services shut down on November 30, 2025.

- Posture: Verified
- As of: 2026-06-16
- Source: primary source (https://support.neatorobotics.com/support/solutions/articles/204000039887-app-privacy-policy)

## Third-party sharing

Neato shares data with Google Firebase and Crashlytics for crash reporting, Zendesk for support, Klaviyo for marketing emails, Signifyd for fraud prevention, and Shopify for online sales. EU data transfers are covered by standard legal clauses.

- Posture: Verified
- As of: 2026-06-16
- Source: primary source (https://support.neatorobotics.com/support/solutions/articles/204000039887-app-privacy-policy)

## Data deletion control

You have rights to access, correct, delete, and move your data, exercisable via the MyNeato app or by emailing privacy@neatorobotics.com. All cloud data will be deleted when cloud services shut down in November 2025.

- Posture: Verified
- As of: 2026-06-16
- Source: primary source (https://support.neatorobotics.com/support/solutions/articles/204000039523-privacy-policy)

## Bystander recording

The Neato D10 has no camera or microphone and uses only laser-based navigation, so it does not record bystanders. It does create floor plan maps of your home.

- Posture: Verified
- As of: 2026-06-16
- Source: primary source (https://neatorobotics.com/blogs/all/the-4-ds-we-secure)

## Biometric storage

The Neato D10 has no cameras or microphones and uses only laser-based navigation, so it does not collect biometric data. Its privacy documentation does not address biometrics.

- Posture: Verified
- As of: 2026-06-16
- Source: primary source (https://neatorobotics.com/blogs/all/the-4-ds-we-secure)

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Register the Neato D10 at https://deploy.report/my to be told when any of this changes.