# What the KEYi Tech Loona knows about you

Made by KEYi Technology. 11 findings on record, 11 verified against primary sources. Every line is checked; a maker's claim is labeled as a claim, and we say so when nothing is on record.

## On-device processing

Face recognition, gesture detection, and body detection all run locally on the device. A Real Privacy Mode fully disables the camera and microphones, and data is encrypted at the hardware level.

- Posture: Verified
- As of: 2026-06-16
- Source: primary source (https://keyirobot.com/en-us/blogs/loona-tutorials/what-is-loona-petbot-a-complete-guide-to-smart-ai-robot-pet)

## Cloud upload

Voice commands are sent to Amazon Lex in the cloud for recognition, and video streams go through Amazon KVS, meaning audio and video leave the device. AI conversation via ChatGPT may also be processed externally.

- Posture: Verified
- As of: 2026-06-16
- Source: primary source (https://keyirobot.com/en-us/blogs/loona-tutorials/what-is-loona-petbot-a-complete-guide-to-smart-ai-robot-pet)

## Capture indicator

The app requests access to your precise GPS location, camera, microphone, phone identity, and full storage. Live video feeds use end-to-end encryption accessible only to the primary account holder.

- Posture: Verified
- As of: 2026-06-16
- Source: primary source (https://keyirobot.com/en-us/blogs/loona-tutorials/what-is-loona-petbot-a-complete-guide-to-smart-ai-robot-pet)

## Third-party sharing

Voice and video processing rely on Amazon Web Services, and AI conversations use ChatGPT. KEYi Tech has no standalone privacy policy separate from its tech vendors.

- Posture: Verified
- As of: 2026-06-16
- Source: primary source (https://keyirobot.com/en-us/blogs/loona-tutorials/what-is-loona-petbot-a-complete-guide-to-smart-ai-robot-pet)

## Data retention

Loona retains data only for the time required to fulfill its purpose and as prescribed by law; email addresses are kept as long as necessary for service use and deleted after account cancellation, and community-shared content is deleted when the user removes it.

- Posture: Verified
- As of: 2023-09-01
- Source: primary source (https://loonaweb.keyirobot.cn/web/protocol/index?lan=en)

## Data deletion control

Users can delete community-shared content at any time and can delete their entire account through the app's Settings menu; after account deletion, KEYi stops providing services and deletes relevant information by law.

- Posture: Verified
- As of: 2023-09-01
- Source: primary source (https://loonaweb.keyirobot.cn/web/protocol/index?lan=en)

## Data sale

KEYi Tech categorically states it will not sell user data to anybody; the privacy policy contains an unequivocal no-sale commitment.

- Posture: Verified
- As of: 2023-09-01
- Source: primary source (https://loonaweb.keyirobot.cn/web/protocol/index?lan=en)

## Bystander recording

Loona's real-time video from the remote surveillance feature is delivered via P2P transmission directly from robot to app and is not stored; however, the robot's camera can see bystanders in its field of view during normal operation, and the privacy notice does not address protections for non-owners captured by the camera.

- Posture: Verified
- As of: 2023-09-01
- Source: primary source (https://loonaweb.keyirobot.cn/web/protocol/index?lan=en)

## Training data use

KEYi collects voice command information to recognize and analyze voice commands and to improve service quality; the privacy notice confirms voice data is used for service improvement purposes.

- Posture: Verified
- As of: 2023-09-01
- Source: primary source (https://loonaweb.keyirobot.cn/web/protocol/index?lan=en)

## Location tracking

Loona collects location information when connecting to WiFi to obtain the user's accurate location for WiFi functionality; location data is required for the robot's network connectivity features.

- Posture: Verified
- As of: 2023-09-01
- Source: primary source (https://loonaweb.keyirobot.cn/web/protocol/index?lan=en)

## Biometric storage

Facial features used for Loona's recognition and interaction are saved locally on the robot's terminal device only and are not uploaded to KEYi servers; the privacy notice explicitly states facial features are not collected by the company.

- Posture: Verified
- As of: 2023-09-01
- Source: primary source (https://loonaweb.keyirobot.cn/web/protocol/index?lan=en)

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