# What the Cartken Courier knows about you

Made by Cartken. 6 findings on record, 6 verified against primary sources. Every line is checked; a maker's claim is labeled as a claim, and we say so when nothing is on record.

## Bystander recording

Cartken robots are equipped with video cameras that film their surroundings during sidewalk operations; passers-by are masked in real-time so they are no longer identifiable in the livestream, but people and license plates may be recognizable on evidentiary recordings triggered by incidents such as damage or theft.

- Posture: Verified
- As of: 2026-03-11
- Source: primary source (https://www.cartken.com/privacy-policy)

## Cloud upload

The robot's video livestream is not recorded and is live-only; the livestream with redacted passers-by may be forwarded to a service provider in Mexico under EU Standard Contractual Clauses; evidentiary recordings of up to 10 minutes are stored only when triggered by an incident, and system improvement videos are anonymized before recipients receive them.

- Posture: Verified
- As of: 2026-03-11
- Source: primary source (https://www.cartken.com/privacy-policy)

## Data retention

Notification details are deleted after delivery; delivery address and order details are anonymized within two weeks after completion; evidentiary recordings of up to 10 minutes are stored only in the event of an incident and deleted when no longer needed; system improvement recordings are stored as long as needed for technical purposes.

- Posture: Verified
- As of: 2026-03-11
- Source: primary source (https://www.cartken.com/privacy-policy)

## Third-party sharing

Cartken forwards the livestream with redacted passers-by to a service provider in Mexico for teleoperation; video footage may be forwarded to parent company Cartken Inc. in the USA for evidentiary purposes; recipients of system improvement videos only receive anonymized recordings with no personal reference.

- Posture: Verified
- As of: 2026-03-11
- Source: primary source (https://www.cartken.com/privacy-policy)

## Location tracking

The robot's real-time position is displayed to the customer on a tracking page during active delivery; the robot's position is linked to the delivery order only for the duration of the active delivery, and after anonymization route and position history may be retained for system improvement.

- Posture: Verified
- As of: 2026-03-11
- Source: primary source (https://www.cartken.com/privacy-policy)

## Data deletion control

Users can request deletion of personal information and Cartken will delete it within seven business days; notification details are automatically deleted after delivery, and address and order details are anonymized within two weeks after completion.

- Posture: Verified
- As of: 2026-03-11
- Source: primary source (https://www.cartken.com/privacy-policy)

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